Privacy Policy

1. Introduction

ai999 is committed to protecting the privacy and personal data of every user who accesses our platform. This Privacy Policy explains in clear, plain language how we collect, use, store, share, and protect your information when you register an account, place bets, use our casino games, or otherwise interact with ai999.

By using ai999, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users of ai999 in Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. Information We Collect

We collect different categories of personal data depending on how you interact with ai999. The main types of information we collect include:

• Identity data: full name, date of birth, nationality, and government-issued identification documents required for account verification and age compliance (users must be 21 or older).
• Contact data: email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong) and postal code.
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit records, withdrawal requests, and account balance information.
• Technical data: IP address, browser type and version, device identifiers, operating system, time zone settings (Bangladesh Standard Time, UTC+6), and page interaction logs.
• Usage data: games played, bets placed, betting history, session duration, features accessed (cricket betting, live casino, slots, crash games), and customer support interactions.

3. How We Use Your Information

ai999 uses the personal data we collect strictly for legitimate operational, legal, and service-improvement purposes. We do not sell your personal data to third parties. Specific uses include:

• Account creation, identity verification, and ongoing Know Your Customer (KYC) compliance to maintain a secure and fair platform for all users.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment providers, and maintaining accurate financial records for your account.
• Delivering personalized game recommendations, promotional offers, and bonus notifications relevant to your betting activity and preferences.
• Detecting, investigating, and preventing fraudulent transactions, money laundering, underage gambling, and other prohibited activities on the ai999 platform.

4. Cookies and Tracking Technologies

ai999 uses cookies and similar tracking technologies to deliver a reliable, personalised experience on our platform. Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies:

Essential Cookies

These cookies are strictly necessary for the operation of ai999. They enable core functions such as account login sessions, secure payment flows, and responsible gaming controls. Without these cookies, the platform cannot function properly.

Analytics Cookies

Analytics cookies help us understand how players interact with ai999 — which games are most popular, how long sessions last, and which features generate the most engagement. This data is used in aggregate and is never used to identify individual users without consent.

Preference Cookies

Preference cookies remember your settings such as language choice, deposit method preferences, and notification opt-ins, so you do not need to re-enter them each time you visit ai999.

5. How We Share Your Information

ai999 does not sell or rent your personal data to any third parties for marketing purposes. We may share your data only in the following limited and strictly controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard service providers receive the minimum transaction data required to process your deposits and withdrawals securely.
• Technology service providers: game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) and platform infrastructure partners who support ai999's operation under strict confidentiality obligations.
• Legal and regulatory obligations: where ai999 is required by applicable law or a lawful order from a competent authority to disclose personal data, we will do so to the minimum extent necessary.
• Fraud prevention and security: in cases where we identify or suspect fraudulent activity, we may share relevant data with partner fraud detection services to protect our users and the integrity of the platform.

6. Your Rights and Choices

As an ai999 user, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and transparently. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data ai999 holds about you at any time, free of charge.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: subject to our legal data-retention obligations and responsible gaming commitments, you may request the deletion of your personal data. Note that certain records — such as transaction history required for financial compliance — may need to be retained for a specified period.

7. Data Security

ai999 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes end-to-end SSL encryption for all data transmitted between your device and our servers, secure storage of financial credentials, and strict internal access controls that limit who can view or process personal data. Our payment integrations with bKash, Nagad, Rocket, and card processors use tokenisation to ensure that your raw payment credentials are never stored on ai999 servers. While no digital system can guarantee absolute security, ai999 continuously monitors our infrastructure and updates our defences to maintain a safe, reliable platform for all users across Bangladesh.

8. Data Retention

ai999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Account data is generally retained for the lifetime of your active account plus a period of five years after account closure for compliance and audit purposes. Transaction and financial records are retained in accordance with applicable financial record-keeping standards. When personal data is no longer required, we securely delete or anonymise it.

9. Children and Minors

ai999 is strictly an adults-only platform. You must be at least 21 years of age to register an account, deposit funds, or participate in any betting or gaming activity on our site. We do not knowingly collect personal data from any individual under the age of 21. If we discover that a user under 21 has registered an account, we will immediately close that account, reverse any transactions where possible, and delete all associated personal data. If you are a parent or guardian and believe a minor has used ai999, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

ai999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational changes. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an on-platform notification. Your continued use of ai999 after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the personal data ai999 holds about you, please contact our Data Privacy team by email at [email protected]. We aim to respond to all privacy-related enquiries within five business days. Our support team is available 24/7 and covers all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, and beyond.